Shipping policy
How long it takes
Every FindJoy item is made to order, so there are two stages to your delivery:
- Production (your item is printed and made): 2 to 7 business days
- Shipping within the United States: 3 to 5 business days
- Typical total: 5 to 12 business days
Business days are Monday to Friday, excluding US holidays. Apparel usually ships toward the faster end of that range. Items such as tapestries, banners, and glassware can take longer to produce.
Orders with several items
Different FindJoy products are made at different production facilities. If you order a shirt and a mug together, they may arrive separately and on different days, in more than one package. You are not charged extra for this, and no part of your order is missing. If one package arrives and the other has not shown up within a week, email us.
Tracking
You will get a shipping confirmation email with tracking as soon as your order leaves production. Tracking can take 24 to 48 hours to show its first scan, which is normal and does not mean anything went wrong.
If you did not get a confirmation email, check your spam folder, then email us.
Where we ship
We currently ship within the United States, including Alaska, Hawaii, and APO/FPO addresses. APO/FPO delivery can take noticeably longer.
If you are outside the US and want a FindJoy item, email shelby@findjoygivejoy.com and we will tell you honestly whether we can get it to you.
Shipping costs
Shipping is calculated at checkout based on your address and what you ordered. The full cost is shown before you pay; there are no charges added afterward.
Wrong or incomplete addresses
Please double-check your shipping address at checkout. If a package is returned to us because the address was wrong or incomplete, we will contact you to arrange reshipment, but reshipping costs are the customer's responsibility.
If you catch an address mistake, email us within 12 hours of ordering and we will try to correct it before production.
Delays outside our control
Carrier backlogs, severe weather, and holiday volume can all add time. We will tell you what we know if you ask, but once a package is with the carrier we do not control its speed.
If tracking has not moved for 20 business days within the US, contact us and we will open a claim and send a replacement. See our Refund and Return Policy.
Questions
Email shelby@findjoygivejoy.com.
10% of every sale goes directly to children and families battling childhood illness.