Refund policy
Every FindJoy item is made to order. Nothing sits in a warehouse waiting; your shirt, mug, or bag is printed after you place the order. That is what lets us offer designs made for real families rather than mass-produced stock, and it shapes the policy below.
If something is wrong with your order
We will make it right. If your item arrives misprinted, damaged, defective, or is not what you ordered, contact us within 30 days of delivery and we will replace it or refund it, whichever you prefer.
Email shelby@findjoygivejoy.com with:
- Your order number
- A photo of the item showing the problem
- A photo of the shipping label or packing slip if you still have it
You do not need to ship the item back to us. We cover the cost of the replacement and its shipping. Most claims are resolved within 2 business days of us receiving your photos.
Sizing, color, and change of mind
Because each item is printed on demand, we are not able to accept returns or exchanges for the wrong size, a change of mind, or a color that looked different on screen. There is no restockable inventory to return an item to, so a return means the garment is simply lost.
We know that is less flexible than a large retailer, so we try to make it easy to get right the first time:
- Every product page lists the exact fabric, weight, and fit, including whether a style runs small, large, or true to size.
- Size charts are on each product page. Measure a shirt you already like and compare, rather than going by your usual size.
- If you are unsure between two sizes, email us before ordering and we will tell you what we would pick.
If you ordered the wrong size and are stuck, still email us. We cannot promise a replacement, but we would rather hear from you than have you disappointed.
Cancelling or changing an order
Orders go to production quickly. If you need to change or cancel, email us within 12 hours of ordering and we will do our best. Once production begins, we cannot cancel the order.
Packages lost in transit
If tracking shows no movement for 20 business days within the US, contact us and we will open a claim and send a replacement.
If tracking shows the package as delivered but you do not have it, check with neighbors and your local carrier first, then email us. We will help you work it out.
Refund timing
Approved refunds are issued to the original payment method. Your bank or card issuer typically takes 5 to 10 business days to post it after we process it.
Sale and discounted items
Items bought on sale or with a discount code are covered by exactly the same defect and damage policy as full-price items.
Questions
Email shelby@findjoygivejoy.com. A person reads every message.
10% of every sale goes directly to children and families battling childhood illness. Refunds are processed in full to you; the giving comes out of our side, not yours.